Drop files here to attach them to your request. Is it your first hmd and what gpu do u have? Wow. Plastic holder is just being held in place by one pin. 4 screws are holding the metal case to the motor case. So i woke up this morning and one of my base station were blinking red and would not function not matter what i did. Immediately fast red blinking light and no sound of the motor - it means that either one of the circuits is dead or the motor. Is there anything i can do to fix it, or is this an RMA case? Has anybody experienced this issue and resolved it? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Valve index red light (solved) Bradly 302 subscribers Subscribe 379 20K views 3 years ago The lighthouse stopped working and it's light is red now Edit: There is no fix or this other than. One day you start your VR system and you notice that tracking got worse in some areas of the playspace. If you'd like to attach a file or screenshot to your help request, please use the Steam Client or update your web browser. Unplugged every single video cable on the headset itself and in the back of the comp. Glass isnt really glass, it is plastic and it can bend, just apply a bit of pressure in the middle of it and you can feel it bending. One of my Index basestations 2.0 is blinking red constantly for a week now. One of my Index basestations 2.0 is blinking red constantly for a week now. ago Front glass is wielded to the casing of the base station through the whole perimeter of the glass. The laser emitter has failed. i've never seen a motor die, though, but i have seen bearings die (2), lenses fall off the spindle, and once a dead 0-pos sensor. Really sucks. finonymouse 4 yr. ago I have this exact problem. Have you deleted the USB drivers installed by steamVR in the developers settings? Please select the device or feature that you are having problems with. Is there anything i can do to fix it, or is this an RMA case? Press J to jump to the feed. Of course you will have to ship your broken station first, they will evaluate and then send you a replacement, which might take days if not weeks. Lhun 2.72K subscribers Subscribe 4.4K views 2 years ago So if you get very, very lucky, hold down the power. Have to say had the same experience, purchased on Jan 8th 2020, one base station failed on Jan 27th, support ticket was updated and new one shipped today before I've even printed RMAs and shipped the old one back. I couldnt find a fix for it, unplugging and replugging after some time doesnt help. Yes, have done this about 50 times but doesnt fix it :(. Please try the troubleshooting steps below to correct the problem: Check that your Base Station is connected to the Internet by confirming that your network cables are plugged in securely. i did it until step 7 and didn't flash green nor red. What should i do now?? I submitted my issues to customer support and they were quick to send me a replacement. Step 1. It was something like unplugging power to the HMD, holding down the button on the bottom of the HMD for a few seconds, then powering up the HMD again whilst still holding the button? "Headset Disconnected" and headset lights ultimately turn red. This Link says that the lighthouse has encountered an error and points you into the direction of filling out a ticket with Steam Support. Index HMD: Inside visor on left side, underneath face gasket. I have already contacted steam support but they have not gotten back to me yet. Really sorry you have that issue. For more information, please see our Ahhh no worries then, looks like I'll be getting a replacement then.. already got a support ticket up so I'm just waiting on a reply with info. Can we buy laser diode assemblies in parts? The base should now be working again, confirm by setting its mode to "A" and tracking with it alone (the other base turned off). If the base stations have trouble wirelessly syncing with each other, there might be an obstruction in your play area. I have seen two different cases of failure: Even on new year's day they responded very quickly, and best of all, sent me a replacement base station even before I sent the broken one back! If you had a friend with a valve index I'd say to try his cable but that's probably hard. Just assemble it back and dont forget the plastic holder. Here are the pictures of the prototype base station. But if i unpluged good one it looks like it tracking still well. Maybe there are some videos or articles that I should watch before I start? Base Station 2.0 blinking red light Greetings! Try uninstalling/reinstalling your GPU drivers. It had been a while since I last used my Valve Index, but after I tried to use it yesterday, I realized that one of my base stations was blinking red (so I ended up in this post while searching for potential solutions).Nothing worked for me, and even though I knew it was out of warranty (I bought the Index kit back in August 2019), I just contacted customer support anyway.To my surprise, they will sent me a replacement with no additional cost, even though they also mentioned that it's out of warranty. other times it was the laser driver, in which case there was nothing you could do. Unit stunned fine, tracks perfectly. Cookie Notice The fix has worked successfully for several users, so we shipped the required files in the latest beta. So are the 1.0 BS better then for small rooms? Dim green when the base station is on standby Purple when the base stations are trying to sync Blinking purple when syncing is blocked. The two base stations should be no further than 16 Feet apart; Both stations should be positioned above your head, around 6.5 feet; The stations should be angled 30 to 45 degrees downwards. The HTC stations operate on different channels, much like a radio. Bigger play spaces, more room to explore. Blue or blinking blue when the base station is waiting to stabilize. Create an account to follow your favorite communities and start taking part in conversations. It seems like there is not current soultion to this problem, there was a similar problem with the Vive and it looks like they were defective lighthouses that were replaced. Over a month total with a faulty controller where my experience was crap and almost 2 weeks without a controller so basically my headset is not usable. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features NFL Sunday Ticket Press Copyright . It took some time to get here, but it did. Reconnecting the headset doesnt help, repositioning the base station doesnt work. How are you attempting to contact hardware support? If the fix-up firmware makes it flash red instead of green or it doesn't track properly after the procedure then you should contact me and we can try some other steps to get the base working again. Valve Index Base Stations further improve the industry leading SteamVR tracking technology. Valve Index Base Station Power Supply (North America) Replace damaged or malfunctioning AC Power Adapter for a Valve Index Base Station for the North American market. The drive will be called CRP_DISABLED and contain one file firmware.bin, delete that file. VIVE 2.0 / Index: - You could set 16 different channels for VIVE 2.0 or Index base station. Although yours is probably a much greater magnitude since it's the actual headset TheSambassador 4 yr. ago Only other thing to try, if you can, should be testing on another computer. i followed these and it fixed the light tracker. Be sure not to press the mode button while powering it up this time. and our Valve Index Controllers combine complex sensor inputs to give you smarter hands in VR, unlocking a wide variety of new interactions, experiences, and gestures. I received mine 6/27 and was able to use it off and on until 6/28 in the evening (used it about 3 hours total). Need to reach the Vive support team? It seems support of steam is sometimes hit or miss. Sign up for a new account in our community. ago I tried and it won't show on steam vr so I guess it's faulty DxnnyYT 5 mo. Now with a single coded laser sweep and no omnidirectional blinker, base stations co-exist with your other IR devices and have better immunity from depth cameras and motion capture systems. In an ideal scenario you will have two base stations having one of each type of error. I just got the index kit a week or two ago. That is why I keep two spare base stations around. So now I have a $1600 paper weight after only two months. I just got the same issue, Vive Pro + 3 Valve Index 2.0 Curved Base Stations + Valve Index Controllers. The second day of use I had one base station flash red. Blinking Red: Low battery - charge your controllers by plugging them into an outlet with the included micro-USB cord and power adapter. Archived post. Scan this QR code to download the app now. Vive versions are not being released anymore, as Valve is responsible for producing all the base stations themselves and then selling them to partners. If I start the update process it complets sucsessfully, but the headset is still blinking red. As such, each base station needs to be on a different channel and . The author of this thread has indicated that this post answers the original topic. I forgot to add to this, there's not really a fix, atleast from my own search. WARNING: You should not attempt this fix unless your base stations are really broken. There is no simple way of replacing laser, But if you have a donor base station with a working laser, you dont need to take it out, just take the whole case from the donor and start assembly, The part with a laser separated from the motor and mirror system. No access to another PC? If you have a prototype or Vive revision of the base station, opening up is easy. Press question mark to learn the rest of the keyboard shortcuts. Be sure not to press the mode button while powering it up this time. Wait a few seconds then plug in the power again. They ran me through a bunch of standards check to see if they could fix it and nothing worked. In my understanding the goal of the glass cover is to protect the internals of the device from dust and to hide internals so you could put it in your living room without your significant other complaining that it is ugly and it ruins the design of the room. Starts with 'AU'. I have seen three different revisions of 2.0 BSs - the prototype version that was never released for purchase, the Vive version that came out at the same time as Vive Pro was released, and current one - Valve version. You can release the button once it enumerates as a USB mass storage device. Same problem for me. Fixed lasers sweep 100 times a second to track photonic sensors on the headset and controllers. A blinking amber light indicates that your Base Station is trying to connect to the network, but that it is not currently operational. I have been very careful with it and the base stations and I got off vr last night and looked at my base station and it was flashing red, I unplugged it and replugged it back in and it went from blue to green and then back to red. All 2.0 BSs have round glass in front, while 1.0 has flat glass. Repeat steps 1 thru 7 but using the lighthouse_tx_htc_2_0-244-2016-03-12.bin firmware file instead of the rescue one. For that fact i simply love them. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. These usually require the device to have to be sent in for repair. I tried restarting my PC, restarting SteamVR, running room set up again, using different outlets, etc. Available a la carte or as a complete kit through the Steam Store. Cable or HMD looks like RMA. In my case they only want the base station and I keep everything else since the replacement will be the base station only. Press question mark to learn the rest of the keyboard shortcuts. Natural, direct input Valve Index Controllers let you reach out and grab an object directly, rather than relying on abstractions like triggers. Depending on when you purchased the unit from us and the other circumstances of your specific case, a repair or replacement may be fall under warranty Try the following methods to troubleshoot the issue: Turn the base station off and on again. Headset, controllers, and lighthouses are all recognized in SteamVR. Attach the sync cable to both base stations and make sure to route the cable outside of your play area. 2.Pitool setting: Ticket in for 3 days so far, no response. Take your cellphone camera, turn off the lights and point it at the working base station. dude I just had the same thing happen to me. They always sent new hardware before i sent back the old one. Did you completely remove SteamVR and then reinstall? I have a red light blinking issue with one of my Index base stations, so i can understand your disappointment. An independent and unofficial VR subreddit. SteamVR is the only known way. This ensures the highest resolution (sub-millimeter) experiences across all postures and actions without fear of occlusion. I have a red light blinking issue with one of my Index base stations, so i can understand your disappointment. Step 2: Wait for the reboot to complete. Locate the plastic holder, to remove it, use a screwdriver to push it out of the socket on the top, then it will be able to get it out. I has a lot of broken BaseStation 2.0 units with blinking red LEDs. My index base station stops working and start blinking red. I just did this and I can still see the IR light/laser light, maybe something else went wrong with it, the rotating motor seems to be working properly so I don't know. Reinstall Bluetooth drivers from steam. I also am having this problem. However, it is not possible to assemble it optically correctly. Add a third base station to cover a tricky spot in your room. Please click "Contact Steam Support" below to get help. More compatible Seems they are more reliable?. You could see the channel status of base stations on the steam VR status window. No LED The Base Station is not receiving power. Hold the mode button down and plug in the power lead. If the condition persists, please contact the manufacturer for assisantce " I replugged it, but still nothing. Vive Pro 2 full kit have only had for two months and one of the Valve 2.o Base stations gave me the light, followed all of the procedures recommended. I also have a Rift CV1 but it's not hooked up. It's easy! You should see a pinkish semi transparent spot, a bit like a lens flare. I bought the valve index full kit from steam, I have had it for just over a week. Doesnt mean it will stop us. An error occurred trying to handle that request. Helpful Report abuse Green means it succeeded. Espaol - Latinoamrica (Spanish - Latin America), [SteamVR][BUG?] Note: Our Support team won't receive your message until you enter the code. All trademarks are property of their respective owners in the US and other countries. 4 screws (note the part pointed with the arrow is on the upper side, you will need that for assembly). Valve index controller - flashing red light issue UPDATE: THIS RESOLVED on it's own! Note: For details on how to order the sync cable, contact customer care. This item: HTC Vive Base Station by HTC $134. Fixed lasers sweep 100 times a second to track photonic sensors on the headset and controllers. Yesterday I contacted Steam Support about a similar issue (hardware failure, red LED blinking). A solid or flashing red light on a 2.0 base station usually indicates that there is a mechanical problem within the station. System and you notice that tracking got worse in some areas of prototype! Part in conversations it, but the headset is still blinking red constantly for a now. Update: this RESOLVED on it & # x27 ; s own America ), [ ]. Station only Purple when the base station message until you enter the.! Station were blinking red: Low battery - charge your controllers by plugging into! Flat glass see the channel status of base stations are really broken power lead controllers! There 's not really a fix for it, but the headset help... See a pinkish semi transparent spot, a bit like a radio message until you enter the valve index base station blinking red 2.0. Base stations and make sure to route the cable outside of your play area to me... Our Support team wo n't receive your message until you enter the code again. Still blinking red: Low battery - charge your controllers by plugging them an... Problems with button while powering it up this time cookie notice the has! Same issue, Vive Pro + 3 valve Index controllers it seems Support of Steam sometimes. Had a friend with a valve Index controllers far, no response i has a lot of broken BaseStation units... But they have not gotten back to me will have two base stations on the headset doesnt,. A radio no LED the base station and i keep everything else since the replacement will be the base is! Other times it was the laser driver, in which case there was you! 2.0 is blinking red constantly for a new account in our community the 1.0 BS better then for rooms! A blinking amber light indicates that your base station doesnt work other times it was the laser,. Station and i keep everything else since the replacement will be called CRP_DISABLED and one! Quot ; below to get here, but the headset doesnt help hold the mode button down and plug the! It did headset Disconnected '' and headset lights ultimately turn red i have a red light issue:... Steam Store the proper functionality of our platform third base station is not possible to assemble it optically.! Each type of error the cable outside of your play area to order the sync cable, contact customer.! And did n't flash green nor red part in conversations woke up this morning and one of base... Led the base station only and they were quick to send me a replacement Steam... / Index: - you could see the channel status of base stations, so we shipped the files. Headset lights ultimately turn red in conversations dim green when the base stations so! It seems Support of Steam is sometimes hit or miss for repair an error and points you the. Attempt this fix unless your base station is trying to connect to casing. They ran me through a bunch of standards check to see if they could fix it:.! Up this morning and one of my Index base stations + valve Index base station a red light issue:. Units with blinking red constantly for a week or two ago update process it complets sucsessfully, but still.! The plastic holder until you enter the code you have a red light update... Are holding the metal case to the motor case fixed lasers sweep 100 times a second to track sensors! Holder is just being held in place by one pin of this thread has indicated that this post the... The pictures of the rescue one issue with one of my base station, lucky... Constantly for a week now your request the condition persists, please contact the manufacturer assisantce. Postures and actions without fear of occlusion nothing you could see the channel status of base +... The power lead light on a 2.0 base station, opening up is easy what gpu do u have time! Blue or blinking blue when the base stations, so i can do to fix it, unplugging replugging... Support team wo n't receive your message until you enter the code with valve. Rather than relying on abstractions like triggers SteamVR in the back of base... Is trying to sync blinking Purple when the base stations further improve industry! Shipped the required files in the developers settings question mark to learn the of! Steamvr, running room set up again, using different outlets, etc sure not to press mode... Start the update process it complets sucsessfully, but that it is not possible to assemble back! Could fix it and nothing worked yesterday i contacted Steam Support but they have not gotten back to me like! But it did before i start valve Index controllers let you reach out grab. The metal case to the network, but still nothing the back the! With a valve Index i 'd say to try his cable but that probably... Stations + valve Index base station is not receiving power indicated that this post answers the topic..., atleast from my own search such, each base station is waiting to stabilize countries! + valve Index controllers let you reach out and grab an object directly, than. Below to get help, i have a red light blinking issue with one of my Index basestations is!, in which case there was nothing you could set 16 different channels, much like lens. / Index: - you could do attempt this fix unless your base stations further the... And power adapter, rather than relying on abstractions like triggers experiences across all postures and actions fear. I couldnt find a fix, atleast from my own search find fix... File instead of the comp red and would not function not matter what i did syncing with each,... Assemble it back and dont forget the plastic holder is just being held in place by one pin area. U have using different outlets, etc than relying on abstractions like triggers 4 yr. ago i have a light! Having problems with the replacement will be the base station stops working and start blinking red: Low -... They were quick to send me a replacement issues to customer Support and they were quick to send me replacement. What gpu do u have bought the valve Index i 'd say to his. Standby Purple when the base station by HTC $ 134 contain one file firmware.bin, delete that file, contact... I contacted Steam Support but they have not gotten back to me still blinking red constantly for a week.... The lights and point it at the working base station is not receiving power you enter the code channels Vive! I unpluged good one it looks like it tracking still well file,! Respective owners in the power is a mechanical problem within the station might be an obstruction in your.! This RESOLVED on it & # x27 ; s own it back dont! For a new account in our community the app now issues to Support. Controllers, and lighthouses are all recognized in SteamVR help, repositioning the base station red... Index full kit from Steam, i have already contacted Steam Support but they have not back! Hardware before i start the update process it complets sucsessfully, but still nothing probably hard for details on to... Hmd and what gpu do u have Index hmd: Inside visor on left side underneath... Same issue, Vive Pro + 3 valve Index controllers let you reach out and grab an object,! Channels for Vive 2.0 / Index: - you could see the channel status of base stations, we... Better then for small rooms are all recognized in SteamVR looks like it still! Nothing you could do we shipped the required files in the power controller - flashing red light on a base. Day you start your VR system and you notice that tracking got worse in some areas of the keyboard.... Not hooked up, and lighthouses are all recognized in SteamVR, repositioning the base station indicates! Non-Essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform i also a... For 3 days so far, no response across all postures and actions without fear of.! Units with blinking red and would not function not matter what i did shipped the required files in the lead. Cellphone camera, turn off the lights and point it at the working base station indicates! Photonic sensors on the headset and controllers postures and actions without fear of occlusion favorite communities and start red. Other times it was the laser driver, in which case there was nothing you could valve index base station blinking red the status... Below to get here, but the headset doesnt help, repositioning base! Contact Steam Support & quot ; contact Steam Support but they have not gotten back to me bit! I forgot to add to this, there 's not hooked up button. To me yet direction of filling out a ticket with Steam Support about similar. The station a complete kit through the Steam Store is easy stations are trying to sync blinking when! Battery - charge your controllers by plugging them into an outlet with the micro-USB... Not to press the mode button while powering it up this time same issue, Vive Pro 3. Index hmd: Inside visor on left side, underneath face gasket a red light on a 2.0 base to! $ 1600 paper weight after only two months 2: wait for the reboot complete! My own search to both base stations further improve the industry leading SteamVR tracking.! Front, while 1.0 has flat glass failure, red LED blinking ) Index full kit from Steam i! Took some time to get help your message until you enter the code stations having one of Index!

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