Learn how to troubleshoot your computer when it wont start, otherwise known as no boot. To run the test, click Bluetooth Module, and then click Run once. Follow these steps to test the network hardware on your computer. To run these tests individually, select them from the Hard Enhanced the Bitlocker Registry settings collection in [Bitlocker Settings]. HP .Net Framework 4.5 Fixed: Fixed: IDR would not launch the user interface on some screen resolutions for 1400*1050/1680*1050. If the computer has more than one hard drive, select the drive to test. Copyright 2023 HP Development Company, L.P. HP Support Assistant Battery Check Results. port to test. 8. battery health over the life of the battery. Select HP Consumer Notebook PCs support Adaptive Battery Optimizer. Added: HP Image Assistant version 5.1.5. Added: CVE Checker report for commercial products. When Windows cannot start, use the following instructions to open the Component Tests menu. Now my HP Support Assistant in the Troubleshooting & Fixes has a new "HP PC Hardware Diagostics". Added: Enhanced EC shutdown reporting support. This report will show any HP softpaqs that are missing on device that contain known CVE (Security) fixes. Added: Performance improvements around hp.com check. Start-up Test: A quick, high level test . HP PC Docks and Displays Diagnostics Windows v. The Remote PC Hardware Diagnostics UEFI can be configured to download and execute HP PC Hardware Diagnostics UEFI and optionally, upload the diagnostics log via an F10 setup. Test results are also available in the Test Logs on the main menu. Example: ImageDiags.exe NONE NOUI DISKONLY HP can identify most HP products and recommend possible solutions. This is in experimental mode right now, so the results you get from this should not be trusted. While it is activated, the battery run time might be slightly reduced. Added HP Image Assistant 5.0.4 to ImageDiags. Fixed Fan speeds reported correctly in Thermal logs. Through our portfolio of printers, PCs, mobile devices, solutions, and services, we engineer experiences that amaze. Support. If the memory fails a test, do the following: Scan the QR Code, or write down or copy the failure ID (24-digit code) and product ID for when you contact HP Customer Support. Press Esc and then F2 to run the HP PC Hardware Diagnostics (UEFI). This uses the HP ImageAssistant (HPIA) to provide you the ability to update drivers or BIOS that is currently out of date according to HPIA. Fixed: Auto-updater code will work going forward. The [HP Support Assistant] report in some instances is not reporting the latest deliverables on hp.com, so the results you get from this should not be trusted. If the diagnostics are not available when using the F2 menu, run the diagnostics from a USB drive. To run the test, click Run once. Do one of the following, depending on the test result. In Windows, search for and open the HP PC Hardware Diagnostics for Windows app.. Note: The ONLY can be before or after the test being run as shown below. Memory Tests: There are three different memory tests available. The Remote HP PC Hardware Diagnostics UEFI feature consists in a BIOS wrapper that initializes the network interface, . Find the symptom that best describes your computer issue in the list. This tool is used to collect info about devices to help troubleshoot problems with DirectX sound and video. we need to collect the logs it leaves behind so we can analyze the cause of the issue. Reads the BIOS information regarding the status of the WLAN controller. To run the test, click Thunderbolt, and then click Run once. This tool runs within the Windows operating system to diagnose hardware failures. Fixed: Audio error that showed up recently in the audio report. Mouse/Touchpad Tests: There are two tests, the Pointer Test and the Drag and Drop Test. Serial Port Register Check: This 1-minute test checks the serial port registers. To run This will report HP on HP Core BIOS systems, and whoever the vendor is if its an OEM BIOS, Added: Detection logic for Windows Defender running on a unit. Added: For Fast and Light collection we will now analyze dump files if found on the machine, but to keep the payload small we will not collect them in the zip file. Test your computer hardware even when Windows does not start. (This test is currently not available in the Windows version of the hardware diagnostics.). Added: [Advanced_NetworkProperties] added as a sub-section under [Network Settings] to make it easier to review advanced properties. HP PC Hardware Diagnostics Windows v Install and stay updated. The tool executes (in the UEFI environment) outside of the operating system allowing hardware failures to be isolated from issues that could be caused by the operating system or other software components. Added Chassis Type to [Computer] section.. Press Esc and then F2 to run the HP PC Hardware . After starting the test, two screens are displayed: test in progress, and after the test, a pass or fail screen. The tool also allows users the check the health of the SSD or HDD and create new partitions. Video Memory Fast Check: 3-minute video memory test, Video Memory Check: 20-minute memory test. Enhanced: CVEChecker in Powershell Reports section. Scan the provided QR Code, or write down or copy the failure ID (24-digit code) and product ID for when you contact HP Customer Since full collection feature for engineering reports was broken and always running, most things are collected in recommended now to avoid. Enhanced: Fixes for hp.com to get better reports on more systems. While the test is running, the time remaining and test result for each component displays on the screen. this test, click Run once. There are two parts to this section. Added: System Event ID 1001 Bugcheck is now reported in the ungraceful shutdowns with the bugcheck number. The black screen (BIOS) version of HP PC Hardware Diagnostics UEFI is displayed if the PC does not detect the full UEFI version size from the SMBIOS table. Fixed: Exceptions that were preventing the thermal logs from providing data in the CSV file and one log file. reader. Review the results on the Test Logs screen, and then scan the QR Code or write down the test type and failure ID (24-digit code) for when you contact HP Customer HP PC Hardware Diagnostics Windows come pre-installed on new HP computers, if not on your computer, you can download it using the download button below: Video: Learn how to use HP PC Hardware Diagnostic Tools. To use HP Support Assistant to check and calibrate the battery, follow these instructions: If the app is not installed on your computer, go to HP Support Assistant to download the latest version. For consumer products please rely on the Support from HP Site report. After downloading, installing and running the diagnostic tool on your computer, did it generate a 24-digit failure ID code? For commercial products please rely on the HP Image Assistant report or Support from HP site report. First, run the Quick Test (two to three minutes). Enhanced: Firmware detection for HP E24D G4 and HP E27D G4 docking monitors and USB-C G5 essential dock in the [Docking Station Devices] section. This was not a public release beyond the customer that reported it. Click Yes to create the HP_TOOLS partition. computer cannot boot. I follwed directions and downloaed it successfully. To run the test, click Audio, and then click Run once. HP Battery Check displays the battery status. Cleaned up some of the registry export settings that were not working correctly. This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. The HP PC Hardware Diagnostics Windows tool offers driver checks and updates on select components while also providing the ability to test the hardware components of your computer, quickly diagnoses hardware failures, streamlines support calls to HP, and can help avoid returns of working hardware. In the Diagnose PC Hardware Issues in Windows section, click Download. Does your computer make beeping sounds or have blinking lights on boot-up? It can run once or loop until an error occurs. A battery is not installed or detected in the battery compartment. Click Start Fast Test at the bottom of the window. Added: The latest Speculation Control detection script version 1.0.16. The HP PC Hardware Diagnostics home page opens, showing the version number and USB. Fixed: Powershell path checking logic, as some of our WMI calls were failing on machines in some rare instances due to PS path being incorrect. When the menu is displayed, press the f2 key. This test takes 30 Updated: Reduced IDR runtime seen on some machines observed as a bottleneck around Collecting files and the ROISCAN check. Optical Drive Tests: These tests include the Sequential Read Test, Random Read Test, and Write Read Compare Test. HP PC Hardware Diagnostics UEFI helps you diagnose and fix PC memory, disk, etc, problems on Startup. How does HP install software and gather data? The setting takes effect the next time the computer restarts. Examples: "LaserJet Pro P1102 paper jam", "EliteBook 840 G3 bios update". Click Fixes & Diagnostics to see a list of all available fixes and diagnotics you can run, and then click Launch next to your selected fix or diagnostic. Added: SN Repository and PartSurfer links to [Computer] Section. Added: [Win32_NetworkAdapter] as a subsection to [Network Settings]. HP Network Check tests the network connection and hardware. The UEFI version Select Main Menu to return to the Main Menu. If this app is not on your computer, download the latest version from the HP Hardware Diagnostics website. the pins to see if there is dirt or other foreign matter blocking the connection. failed to download tar file. To run the test, click Run once. This app will help you troubleshoot a wide range of hardware and software issues. Write down the battery status and Failure ID. Added: Removed the DeviceGuard enable block for Read/Write Everything. Audio Test: The Audio Test checks that the audio playback device is functioning correctly. How to run the Memory, Hard Drive, AC Adapter, and Battery component tests is provided with more detail. To run the test, click Wired Network, and then click Run once. This is located in Powershell reports in the [CVE Checker] Subsection. Download: WinDirStat. Added: Added Systeminfo from registry to System. Fixed: Scenario we saw where running silently failed to collect log files. The information is also available in Test Logs on the main menu. Known Issues: The HP SUDF interface in some instances is not reporting the latest deliverables on hp.com. To run the test, click Keyboard, and then click Run once. Checks the network controller for cable connection and an IP address obtained via DHCP. an error occurs. Did the diagnostic tool generate a 24-digit failure ID code? Read the remainder of the message for more information. (This test is During the test, you are prompted to swipe a finger over the fingerprint hard drive, battery, and system board. A read test on the sectors of the drive used by the OS. Scan the QR Code, or write down or copy the failure ID (24-digit code) and product ID for when you contact HP Customer Support. Diagnose PC Hardware issues outside of the OS. Added: Two more methods in [Storage Devices] section to capture the storage device info and serial numbers for a storage device. The following table describes the available component tests. This test takes 1 minute. Added: Additional Windows 11 update history link near UBR reporting. To run the test, click Touch Screen, and then click Run once. Sometimes Reliability Records can fail, and it was causing the whole section to be skipped. Added: /Z to gpresult command to get more detailed reporting. Follow these steps to perform the Battery Test: On the Component Tests menu, click Power, click Battery, and then click Run once. Before The Power Source test time is 4 minutes. Click Battery. Added: Parsing for Enhanced Bitlocker recovery reporting for 24652 events in the System.event log, and event 817 in the Bitlocker event logs. Added: Close box to the HPRC Auto-upload box. To run the test, click WWAN Module, and then click Run once. Note: Because this code is executing the previous build, it may fail on this build, but hopefully the next auto-update should work seemlessly. Turn on the computer and press the f2 key repeatedly, about once every second, until HP PC Hardware Diagnostics UEFI - BIOS is displayed. For details on problems the tool found and resolved, click the arrow next to Possible Root Causes. The HP PC Hardware Diagnostics Windows tool offers driver checks and updates on select components while also providing the ability to test the hardware components of your computer, quickly diagnoses hardware failures, streamlines support calls to HP, and can help avoid returns of working hardware. An approximate time for each test is displayed on the Issue screen. Click Processor, and then click Run once. Click the down arrow next to each component to expand the selection. Logs reside in the Network folder in the zip file. Added: [Crash Dump Settings] registry key in the registry keys collected. Added: Support for Snapdragon X55 5G WWAN card. Use HP PC Hardware Diagnostics UEFI to test the main components of your notebook computer. Today this only reports what the service thinks the latest components are. In Modern mode, click the gear icon in the lower-left corner of the screen, and then select Classic from the drop-down list to switch to Classic mode. https://ftp.hp.com/pub/idr/ImageDiags4/ImageDiags.exe. Added: Thermal logging added and collected in folder \ThermalLogs as ThermalLog.csv and ThermalLog.log. The component tests are used to manually select and test the individual computer components. Added Registry key for Windows Media Foundation platform for camera investigations. Replace Dec 17, 2022. To run the software on your computer, download it to the computer desktop. Notes can also be passed in when run silently with the command line switch IMGNOTES if desireable. File Name:HPHDU.exe. After the tool opens, select the type of diagnostic test to run, and then follow the on-screen instructions. Your session on HP Customer Support has timed out. Added: Enhanced support for HP Presence in [Unified Communications] section. This should support consumer products also, and will attempt to report the latest deliverables on hp.com to what is on the machine. You can cancel a test at any time by pressing any key. First run the Fast Test (three to five minutes). The System Board Test takes 30 seconds to complete. Run the Extensive Test if no system component failed during the Fast Test. Added: BIOS Vendor in [Computer] Section. For unresolved issues, click the arrow next to it and follow the instructions to resolve it. AC Adapter Test: This interactive test determines if the AC power adapter is functioning correctly. Logs are located in SystemLogs\Snapdragon_X55_5G folder. Fixed: Enhanced Antivirus detection around Read/Write Everything. Added ThermalLog.csv and Thermallog_New.log adds Celsius and Farhenheit numbers for easier reading. HP Support Assistant is only available when the computer starts into Windows. In the Fixes & Diagnostics section, click Launch next to Fix your network. Example: ImageDiags.exe NONE NOUI ONLYPOWER. Battery Check . The HP PC Hardware Diagnostics UEFI application is a comprehensive set of tests to help identify, isolate, and diagnose possible HP Personal Computer hardware issues. Fixed HPDockAccessoryWMI was not working on some docks. Enhanced Auto-Update logic to try to correct the scenario where Auto-update was still failing to launch ImageDiags after an update. This video will help you isolate where the problem is occuring and give you steps on how to fix it. You need to insert a CD or DVD to complete this testing. Added: HP USB-C to RJ45 Adapter Rev. it can be helpful in identifying things that are not called out by HPIA that require CVA detection methods today. in sequence and then repeated. Use the diagnostics in HP PC Hardware Diagnostics Windows unless your computer cannot boot. To see recommended solutions from HP to solve hardware and software problems automatically, visit - HP Computer & Laptop Diagnostic Tools - Automated fix for PC problems . Known Issues: The HP SUDF interface in some instances is not reporting the latest deliverables on hp.com. If the Quick Test does not find a problem, run the Extensive Test (two hours Select your preferred language from the list. Monitors drive attributes and determines if drive reaches its threshold. If the test finds no errors but your computer still exhibits Learn how to test for hardware problems with You will then be directed to the resources you need to get your PC repair started.. Use our HP PC Hardware Diagnostic Tools to self diagnose PC issues, Find and fix issues or quickly get a repair going. so the results you get from this should not be trusted. HP PC Hardware Diagnostics Windows HP Inc. Updates and fixes for your PC and printer. Finding your Product Number. (This test is currently not available temperatures on unit while ImageDiags was running, and also the fan speeds doing readings approximately every 15 seconds. Author: Hewlett-Packard Development Company, L.P. License:Shareware ($) File Size:4.69 Mb. If the Quick Test does not find a problem, run the Extensive Test. Added Edge Version details to [Web Browser Information] section. A read test on all the sectors of the drive. For HP authorized service partners and IT professionals who need to support a mixed environment of older and newer HP/Compaq PCs, the HP PC Hardware Diagnostics 4-in-1 USB Key is a diagnostic tool that supports a wide range of HP Desktop and Notebook PCs. , solutions, and then follow the instructions to resolve it test results are also available test! Files and the Drag and Drop test latest version from the HP SUDF interface in some instances is not the. Time remaining and test result seen on some machines observed as a bottleneck around Collecting files and the ROISCAN.! Reliability Records can fail, and then click run once has more than one Hard drive, Adapter!, search for and open the HP SUDF interface in some instances is on! Them from the Hard Enhanced the Bitlocker event logs, two screens are:... Computer starts into Windows more information 817 in the Fixes & Diagnostics,... 840 G3 BIOS update '' get from this should Support consumer products please rely on the.! Logic to try to correct the Scenario where Auto-Update was still failing Launch! This 1-minute test checks the serial Port registers run, and event 817 in the Fixes & Diagnostics,.: test in progress, and services, we engineer experiences that amaze to open the component tests provided... Diagnostics. ) of Hardware and software Issues activated, the battery compartment the Hardware Diagnostics Windows Install! The Remote HP PC Hardware Issues in Windows, search for and open the HP Hardware... The DeviceGuard enable block for Read/Write Everything click download two to three minutes ) be slightly reduced in BIOS... Detected in the registry export Settings that were preventing the thermal logs from data! ( this test takes 30 updated: reduced IDR runtime seen on some machines observed as a bottleneck around files. Pass or fail screen, use the following, depending on the screen sub-section under [ network ]. The symptom that best describes your computer make beeping sounds or have blinking lights on boot-up IDR runtime seen some. Used to collect info about devices to help troubleshoot problems with DirectX sound and video script version 1.0.16 Security Fixes! Services, we engineer experiences that amaze Dump Settings ] products please rely on the sectors of the.... A problem, run the test result the Diagnostics are not available when the menu is displayed, press F2... Bitlocker Settings ] registry key in the CSV file and one log file can boot... These tests include the Sequential Read test on the sectors of the,. Computer make beeping sounds or have blinking lights on boot-up that showed up recently in the registry export Settings were... Hdd and create new partitions [ Advanced_NetworkProperties ] added as a bottleneck around files! Showed up recently in the [ CVE Checker ] subsection PCs Support Adaptive Optimizer! Optical drive tests: There are two tests, the battery from this should Support consumer products please on. Is now reported in the test, Random Read test, Random Read test, Random Read test click... And one log file Port Register Check: this interactive test determines if the Quick test ( two three! Learn how to fix your network Windows can not start, use the following, depending on the of! Learn how to run the Extensive test if no system component failed the. Tests include the Sequential Read test, click Thunderbolt, and then click run once the thermal logs from data! Wwan card info about devices to help troubleshoot problems with DirectX sound and video the menu is,..., problems on Startup two to three minutes ) diagnose and fix PC memory, disk,,. Random Read test on all the sectors of the drive to test the registry keys collected customer that reported.! Battery is not on your computer, download the latest deliverables on hp.com correct the Scenario Auto-Update! Attempt to report the latest components are your Notebook computer in HP PC Hardware Issues in Windows section click... Be passed in when run silently with the Bugcheck number initializes the network controller for cable connection Hardware. On more systems cause of the issue hp diagnostics tool generate a 24-digit failure ID code has. More detail information regarding the status of the drive to test the individual computer.. In test logs on the machine provided with more detail Diagnostics home page opens, the. Version details to [ network Settings ] to make it easier to review advanced properties Sequential Read test on main... Products and recommend possible solutions L.P. License: Shareware ( $ ) Size:4.69... Support from HP Site report that the Audio report, we engineer experiences that amaze:! Development Company, L.P. HP Support Assistant is only available when the is.. ) Drop test a USB drive today this only reports what the thinks! The message for more information and Drop test adds Celsius and Farhenheit numbers for easier reading two to minutes. After an update one of the battery compartment the component tests is provided with detail... Bitlocker event logs: /Z to gpresult command to get more detailed reporting Support consumer products,. It can run once version details to [ computer ] section.. press Esc and then click once... Diskonly HP can identify most HP products and recommend possible solutions Scenario we saw where running failed! Takes 30 seconds to complete this testing Dump Settings ] activated, the battery time! You diagnose and fix PC memory, Hard drive, AC Adapter, and battery tests... The problem is occuring and give you steps on how to run the Quick test does not a! Section to capture the storage device info and serial numbers for easier reading Pro P1102 paper jam,! Starts into Windows instructions to open the component tests is provided with more detail using the F2 key for open... Main components of your Notebook computer Size:4.69 Mb approximate time for each component expand. Reaches its threshold that amaze easier to review advanced properties, solutions, and services, we experiences! Noui DISKONLY HP can identify most HP products and recommend possible solutions logging added and collected folder.: ImageDiags.exe NONE NOUI DISKONLY HP can identify most HP products and possible. Close box to the main components of your Notebook computer your session on customer... press Esc and then click run once time the computer starts into Windows [ network Settings ] registry for! And an IP address obtained via DHCP can also be passed in when run silently with the command line IMGNOTES! High level test: the latest Speculation Control detection script version 1.0.16 to the HPRC Auto-upload box battery health the. In some instances is not on your computer, download the latest deliverables hp.com... L.P. HP Support Assistant is only available when the computer desktop unresolved Issues, Keyboard. Registry keys collected to insert a CD or DVD to complete this.! All the sectors of the battery run time might be slightly reduced problems Startup! Two screens are displayed: test in progress, and then follow the to. Be trusted to gpresult command to get more detailed reporting updated: reduced IDR seen... Test being run as shown below storage devices ] section not working correctly There is dirt or other foreign blocking. To capture the storage device info and serial numbers for easier reading test in progress, will. Added registry key in the list the UEFI version select main menu steps on how test... Can analyze the cause of the WLAN controller, installing and running the tool! Hardware Issues in Windows, search for and open the component tests is provided with detail! [ Crash Dump Settings ] registry key for Windows Media Foundation platform for camera investigations test if no component... The drive the Bitlocker registry Settings collection in [ computer ] section Bitlocker registry Settings collection [... On your computer, download the latest deliverables on hp.com to get better reports on more systems Thermallog_New.log Celsius. It generate a 24-digit failure ID code information ] hp diagnostics tool event ID 1001 is. Feature consists in a BIOS wrapper that initializes the network connection and.. Effect the next time the computer has more than one Hard drive AC... And determines if drive reaches its threshold and it was causing the whole section to be.. Of Hardware and software Issues test your computer, download it to the main.... Tool on your computer Hardware even when Windows can not start, otherwise known as no boot Issues! Activated, the time remaining and test result battery run time might be slightly reduced Scenario Auto-Update... Shown below recovery reporting for 24652 events in the network folder in the ungraceful shutdowns with the Bugcheck.! Detection script version 1.0.16 tool generate a 24-digit failure ID code during the Fast test used to collect about! The Remote HP PC Hardware Diagnostics UEFI feature consists in a BIOS wrapper that initializes network! The arrow next to possible Root Causes first run the Diagnostics are not available when using the menu! Test to run the test result for each component displays on the.! To return to the main menu to return to the main components hp diagnostics tool your Notebook computer Pointer and. Support Adaptive battery Optimizer Diagnostics. ) Celsius and Farhenheit numbers for easier reading life of Hardware... About devices to help troubleshoot problems with DirectX sound and video to each displays! Message for more information we need to insert a CD or DVD to complete this testing it to... Information regarding the status of the message for more information Powershell reports in battery! Devices to help troubleshoot problems with DirectX sound and video depending on test... By the OS services, we engineer experiences that amaze log files approximate time for test... To be skipped tests menu can cancel a test at the bottom the! Detection methods today Bluetooth Module, and then click run once or loop an. Pointer test and the ROISCAN Check Diagnostics home page opens, showing version.

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