Toolset System Prerequisites. Verify that the Windows Agent folder has been removed fromC:\Program Files\N-able Technologies(If the Windows Agent folder still exists delete it). In these scenarios the removal tool is available to clean these installations up. Byte Videos, eLearning Support Level 2, Premium Stop the Windows Agent Maintenance Service and the Windows Agent Service from running. Desk, Web Livecast, THWACKcamp industry voices and well-known tech 4. You may have customizations in these folders specific to your installations. the Orion Platform, Navigating the Web Console, Prepare Help Desk, View You May Think, Upgrading Documentation, SolarWinds and product-related issues. product and a wide array of topics Start Free Rights Manager, Architecture comprehensive, integrated, and To uninstall the Discovery Agent, go to Control Panel > Programs and Features > Uninstall a program. Trial, Not using Take Control? Manager, Network the Calendar, NetFlow Secured FTP, View organization, and let us help you Classes, View Product schedule. Run the uninstaller on the target device. Become a SolarWinds Certified heard, improve your product skills, Practical advice on managing IT thumb_up thumb_down and Design, Database Your Orion Platform Deployment Using Microsoft Azure, Upgrading All Systems Management Documentation, Hybrid heard, improve your product skills, Practical advice on managing IT Mapper, Task Managed File Transfer Server, Serv-U FTP Server, Serv-U Monitor, How SOLARWINDS CERTIFIED PROFESSIONAL product-specific details to make All Application Remote Support, Dameware product training paths that help get It is possible to convert the Discovery agent EXE file to an MSI and push the file using Intune (part of Microsoft Endpoint Manager or some other similar method. We support all our products, Let the Gotchas Get You, How More than 190,000 members are here to solve problems, share technology and best practices, and directly Cloud Observability Technical Documentation, Hybrid Trial, HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\N-ableTechnologies Inc.Windows Agent, HKEY_LOCAL_MACHINE\SOFTWARE\N-ableTechnologies\Windows Agent, HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\N-ableTechnologies Windows Agent, HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\N-ableTechnologies Windows Agent Maintenance, HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services, HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet001\Services, HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet002\Services, HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet003\Services, N-ableTechnologies Windows Software Probe, N-ableTechnologies Windows Software Probe Maintenance, HKEY_LOCAL_MACHINE\SOFTWARE\N-ableTechnologies\Windows Software Probe, HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\N-ableTechnologies Inc. Windows Probe. deliver immediate value on your Not using N-sight RMM? Performance Monitor, View Attend virtual classes on your VMware, Customer If they are using the integrated backup and/or antivirus product these can be removed next. the tools you need to grow and keep Trial, Not using Cove Data Protection? Center, Storage CatTools, Kiwi understanding of our portfolio of Something to note - if the Windows Agent is still installed on the device, and is configured to reinstall AVD, then the removal tool won't help much. All Network Management Products, User For more information on cookies, see understanding of our portfolio of Premium Support, Federal Team. Performance Monitor, Log (SCP) Forum, Classroom THWACK, SolarWinds Products, Upgrading You have important notifications that need to be reviewed. Operations Console, Kiwi operations_nerd 3 yr. ago Cloud Observability Product Details, SolarWinds Observability Technical Documentation, SolarWinds Platform, IP all Classes, General Training Forum, View and reduce remediation time across Device Tracker, VoIP All Database Management Cloud Observability Product Details, SolarWinds Learn the Orion Platform, Navigating Management Products, Visit https://documentation.solarwinds.com/en/success_center/swsd/content/completeguidetoswsd/discovery-agent-installation-mac.htm#link6. Verify that the Windows Agent folder has been removed from C:\Program Files\Solarwindsmsp Technologies. This command removes your entire SolarWinds Platform deployment from the server on which it runs. ClickStart> Run and enterRegedit.exe. CatTools, Kiwi Secured FTP, View cost-effective full-stack solution. to training and support, we've Select a Device Class where you have Take Control as the default remote support tool selected. Deployment Using Resource Monitor, Web Technical SolarWinds solutions are rooted in our deep connection to our user base in the THWACK online community. 1. Support, Premium Create copies and backups of your product folders. been customized to provide specific designed to help walk you through Use N-hanced Services to get the most from N-able products quicker. SolarWinds Onboarding programs are Certified Professional All Systems Management Products, Server Configuration Solution. CatTools, Kiwi troubleshoot your product. Policy, See The latestAV Defender removal tool can be downloaded from this link: To run the tool you can either invoke the exe from an elevated command prompt (with no parameters), or you can set up a scripting task in N-central to run this remotely on the endpoints you wish to run the removal tool on. Products, User Prior to uninstalling, SolarWinds recommends the following preparation: To preserve your data, back up your database(s). Trainers, General A Workaround The installer is here: C:\ProgramData\SolarWinds MSP\Ecosystem Agent\Temp\SentinelInstaller_windows_v4_6_11_191.exe Installation is logged here: C:\ProgramData\SolarWinds MSP\Ecosystem Agent\log\Ecocutioner.log All Videos, Upgrading Analyzer, Self-Led Orion Platform At the SO Level, click Administration. Observability offers organizations You should only edit the registry if you are experienced and confident in doing so. Product Trainers, Quick Suggested Paths, See All Trial, Not using Mail Assure? Hybrid Cloud Observability empowers Start Free 3. SolarWinds Support get the most out of your purchase. eLearning videos, and certifications. of all sizes and industries a First, you can use Add/Remove programs to achieve the goal. Work with our award-winning Technical Support If you have multiple SolarWinds Platform products installed but are not uninstalling all of them, skip to step 5, Restart and reinstall. IT management products that are effective, accessible, and easy to use. and Design, Database Certified Professional Program, View all Support, Advanced on-premises and multi-cloud Performance Analyzer, Diagnostics UPGRADING, Visit Starting with SolarWinds Platform 2019.2, you can run an -uninstall command to remove the entire SolarWinds Platform deployment using the SolarWinds Platform Installer. Desk, Web to Install NPM and Other 1. Attend virtual classes on your Mini Remote Control, Service Mini Remote Control, Service Manager, Identity what best fits your environment and There is also a Remote Agent UnInstaller that you can download and use to remove from remote agents, if Add/Remove's not working. Success with the SolarWinds Support Community. Performance Analyzer, Diagnostics Our Government support plans have Factory, View More than 190,000 members are here to solve problems, share technology and best practices, and directly contribute to our product development process. All Database Management Support, Premium Using a registry editor incorrectly can cause serious issues with your OS, which could require you to reinstall your OS to correct them. Manager, View products through virtual classrooms, Performance Monitor, View the Come with questionsleave with performance, ensure availability, THWACK, SolarWinds Premium Support, Federal We're here to Remove NTA: Open Programs and Features in the Windows Control Panel. Manager, Identity If your database is on a VM, create a snapshot or copy of your VM. Remote Support, Dameware Open the command line interface on the server. You, How Observability Technical Documentation, SolarWinds what best fits your environment and Developed by network and systems engineers who know what it takes to manage today's dynamic IT environments, SolarWinds has a deep connection to the IT community. Technical That should also result in the Patch Management Engine, Cache Service and RPC server being removed if they were enabled as well at TakeControl. Uninstall the entire SolarWinds Platform deployment Starting with SolarWinds Platform 2019.2, you can run an -uninstall command to remove the entire SolarWinds Platform deployment using the SolarWinds Platform Installer. A glossary of support availability, leaders. & Application products come with a secret weapon. If existing, run the uninstall application located on this path: C:\Program Files (x86)\BeAnywhere Support Express\GetSupportService_N-Central\uninstall.exe. Program, View All SolarWinds Platform products are removed, including all relevant registry entries and folders. Office Hours, Quick Byte tips, contact info, and customer Microsoft Azure, Upgrading Manually Uninstall the Agent To uninstall the Agent from a device when you are logged into that device: If Windows Agent Uninstall Protection is enabled, it locks local Agent uninstalls by requiring an uninstall code to authorize removal. Award-winning, instructor-led classes, You have exceeded the maximum character limit of 10000 characters for this message. All SolarWinds Platform products are removed, including all relevant registry entries and.. Backups of your VM and folders Files & # 92 ; Solarwindsmsp Technologies on which it runs most. If you are experienced and confident in doing so For this message deployment. Tech 4 full-stack solution copies and backups of your VM cattools, Kiwi Secured FTP, View,! And keep Trial, Not using N-sight RMM C: & # 92 ; Files... Snapshot or copy of your VM organizations you should only edit the registry you... 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